Contact-center – omni-channel communications with customers

You do not need to switch to other applications and be distracted to read and process requests from all channels — you can process all requests in the MANGO OFFICE Contact-center. You can see not only all the requests in the Contact-center, but also information about which of the requests led to sales

Give customers the opportunity to use convenient channels for their requests:

Examples of using the MANGO OFFICE contact center

For small teams, small and micro-businesses

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For sales departments and customer support

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For corporate or outsourcing Contact-centers

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With the contact center MANGO OFFICE you get everything you need to build corporate communications

Contact-center cloud-based services

Agent applications for employees and managers

Virtual PBX, including call-tracking and API

Phone numbers: landline, 8-800, short

Communication services

Multi-channel communication:

phone calls, calls from the web site, web chat, correspondence in messengers and social networks

Integration with CRM and other business applications

The MANGO OFFICE Contact-center is already integrated with major CRM systems and many other business applications, such as ELMA BPM

Integration allows:

MANGO OFFICE Contact Center - is Cloud Solution

This means that you can:

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